🚀 HIRING | Senior Analyst – Customer Operations🏢 Company: eClerx Services Ltd.📍 Location: Pune📅 Walk-in Dates: 01 & 02 June 2026⏰ Time: 2:30 PM – 4:30 PM

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🚀 HIRING | Senior Analyst – Customer Operations

🏢 Company: eClerx Services Ltd.
📍 Location: Pune
📅 Walk-in Dates: 01 & 02 June 2026
⏰ Time: 2:30 PM – 4:30 PM

💼 Designation: Senior Analyst – Customer Operations

✅ Eligibility & Skillset:
• Graduate/Post Graduate in any discipline
• Minimum 2 years of experience in International BPO (Chat/Inbound Voice)
• Strong background in Quality processes
• Flexible to work in rotational shifts, including night shifts

🎯 Roles & Responsibilities:
• Monitor and evaluate customer service voice interactions
• Ensure adherence to quality standards and company guidelines
• Analyze voice transcripts for accuracy, completeness, and compliance
• Drive productivity and quality improvements
• Handle remediation of major incidents
• Manage client MBR/QBR decks, client calls, and reviews

📍 Walk-in Venue:
eClerx Services Ltd.
Block 1, LG, HR Area Wing A,
Quadron Business Park,
Rajiv Gandhi Infotech Park,
Hinjewadi Phase 2,
Pune – 411057

⚠️ Important:
Candidates travelling by two-wheeler must carry a helmet to enter the office premises for parking.

📩 POC:
Rupali Devlekar – Rupali.Devlekar.C@eclerx.com
Yogita Mondhwani – Yogita.Mondhwani@eclerx.com

🔗 Apply Now:
https://r.ripplehire.com/s/cTOtn
https://r.ripplehire.com/s/cTOtr
https://r.ripplehire.com/s/cTOts
https://r.ripplehire.com/s/cTOtt

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